Hobson Prior are currently seeking a System Implementation Lead to join a Swiss global healthcare organisation who are focused on offering medical solutions in order to transform patients' lives. As the System Implementation Lead you will report into the SPE-Operations Study Team Support Manager.

Job Responsibilities:

• Responsible to, and partners with the SMT and relevant 3rd parties to lead, direct, and efficiently deliver clinical systems and innovative solutions, in support of clinical trials.
• Acts as the first line of contact for triaging all SMT support and service requests for each clinical study.
• Manage the end-to-end lifecycle of applicable clinical systems needed for a given study, including requirements gathering and reviewing, testing, deployment, maintenance, and closeout.
• Recognises process inefficiencies and compliance gaps, participates in process improvement initiatives and drives process implementation in support of SMTs.
• Understands business context and SMT goals to effectively partner with and continually assesses the needs of the SMT, to proactively translate business needs into system and process improvements.
• Ensures prompt resolution of system issues, and provides timely and accurate responses to customers, as defined in service level agreements.
• Proactively collaborates with other SPE sub-functions and beyond, to identify business needs and/or issues, and provides solutions to SMTs.
• Monitors PDG clinical system key performance indicators and contributes to analysis to identify root causes for defects, to recommend process and/or system improvements.
• Develops strong relationships and maintains effective communication within PDG, as well as other functional departments within the company in support of business goals and improvements.

Key Skills:

• Excellent networking and influencing skills, effective working/leading in global and cross functional (matrix) environment.
• Ability to drive results to successful completion.
• Comfortable working in a fast-paced, dynamic environment.
• Highly proficient in functional tools such as Smartsheet (MS Project-equivalent).
• Strong verbal & written communication skills.

Requirements:

• Bachelor's degree with relevant certifications in project management (e.g., PMP) preferred.
• Minimum 5 years' experience in Biotech/Pharmaceutical industry, with relevant experience in systems and processes, and clinical operations or equivalent.
• PDG SPE-Ops STS Systems Implementation Leader JD.
• Knowledgeable with the processes and principles of program and customer relationship management, and business analysis.
• Up-to-date knowledge of clinical operations processes and information systems.
• Understanding of internal/external system landscape.
• Experience managing third party vendors in delivering quality service as expected.
• Broad knowledge of applied GxP experience in pharmaceutical or Biotech industry with clinical drug development experience.
• Previous experience in clinical trial planning and execution.
• Knowledgeable with Clinical Operations and Information Systems and processes such as IxRS, eCOA, CTMS, eTMF, RBM, EDC, and Clinical Supply Systems.
• Business partner and stakeholder management: proven experience in building and cultivating trustful relationships both internally and externally.
• Experienced in business needs analysis, identification of gaps/opportunities and development of recommendations for improvement.

Apply now:

If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.

Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.