IT Technical Support Specialist (LIMS / Healthcare Informatics)
Are you a biomedical scientist (BMS) looking for a change in career direction?
Do you have a strong interest in supporting pathology IT solutions?
Does a rewarding career with a progressive, high-tech business, excite you?
Due to business expansion, we are currently recruiting for an IT Product Specialist within the IT Services team. This is an exciting opportunity to join a dynamic team that are delivering IT Laboratory and point of care solutions as part of Technical Services department.
The IT Services team are responsible for customer IT solutions covering all business areas from Centralised Solutions with SWISSLAB (LIMS) and cobas IT Middleware, through to Point of Care IT solutions including cobas IT 1000 and POC Mobile cloud based solutions. Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.
The IT Services office based team is specifically responsible for first line customer support hotline, escalation of issues to global and training on IT Solutions.
At a practical level, you’ll be responsible for co-ordinating software/hardware upgrades and be involved in site system design and implementations with colleagues in the field as the need arises. Working with colleagues in the Sales & Marketing teams, you’ll also assist on tender submissions and product demonstrations and liaise confidently with third party companies to support the optimal Managed Laboratory Services provision.
Educated to degree or equivalent in biomedical science, you will have started your career as a biomedical scientist in a modern pathology laboratory in the UK or Ireland.
You will possess a strong understanding of pathology practices and have a track record in automated lab pathology systems and associated data management systems.
With proven troubleshooting skills and a passion for customer service, you’ll combine a flexible, empathetic style with the determination to see issues through to a successful constructive resolution.
An effective communicator, you’ll deal comfortably with people both face-to-face and by telephone and be able to build and maintain strong working relationships with customers. It’s important that you can put over complex ideas clearly and concisely and be able to operate well in a team environment.
Specifically you will be able to demonstrate the following technical skills:
· Experience of Immuno-assay analysers (Cobas 6000, Cobas 8000)
· Knowledge of laboratory IT solutions (e.g. PSM, Cobas IT middleware, Cobas IT 1000)
· Experience of training laboratory personnel
· Experience of implementing good laboratory practice
In addition the following would be desirable but not essential:
· Configuration & installation/optimisation of workflows within a pathology lab
· Applied knowledge & troubleshooting expertise in the commonly used interfacing protocols (ASTM, HL7) with a special emphasis on ADT* and Lab Information Systems interfacing (*admission, discharge and transfer)
· Sound practice of LAN Network troubleshooting (TCP/IP & FTP) using standard diagnostics tools